Terms & Conditions
Customer Care Policy
Our commitment to you
At PROSOGA-Tech, our customers are at the heart of everything we do. We are committed to providing quality technology products, secure shopping, reliable service and professional customer support throughout your shopping journey.
1. Customer Support
Our customer care team is available to assist with:
-
Choosing the right technology for your needs.
-
Order and payments.
-
Delivery and order tracking.
-
Refunds, replacement and returns.
-
Product damage and incorrect supply.
-
Complaints and general enquiries.
We aim to respond to customer enquiries as quickly as reasonably possible during our business operating hours.
2. Orders and Payments
At PROSOGA-Tech cusomer's security is non-negotiable. Our checkout is protected by industry-standard encryption, and we partner with trusted payment providers to keep your details safe. Orders are processed withn 1-3 days upon successful payment verification, inventory confirmation, product preparation and hand off to shipping carrier.
3. Delivery
We aim to process, ship and deliver orders within the timeframes communicated on our website under Shipping Policy terms. Once the order ships customers will recieve confirmation of their orders by email containing tracking numbers and a link to track the shipment. Delivery times may vary depending on product destination and circumstances outside our reasonable control.
Customers should inspect delivered packages and contact us as soon as possible if an item appears damaged, incorrect or faulty on delivery as stated under Refund and Replacement Policy terms.
4. Refund, Replacement and Returns
We want customers to be satisfied wth their purchases and where permitted they may request refund or replacement in accordance with our Return and Replacement Policy. If the refund or replacement is due to our error such as recieving damaged or incorrect product, we will cover the cost of return shipping.
Certain products may be subject to specific return requirements because of their nature including software, digital products, opened accessories or product containing personal data.
5. Complaints
We take complaints seriously. Customers are encouraged to contact our customer care team with details of the issue so that we can investigate and provide an appropriate response. Our objective is to resolve complants fairly, professionally and as efficiently as reasonably possible.
6. Policy Changes
We may update this Customer Care Policy from time to time to reflect changes to our services, technology, business practices or legal requirements. The latest version published on our website will apply to future interaction unless otherwise required by law.
Last Updated: [31 August 2026]
PROSOGA-Tech
Website: www.prosoga.com
Email: info@prosoga.com
Privacy & Safety Policy
At PROSOGA-Tech, we respect your privacy and take reasonable steps to protect your information and provide a safe online shopping experience.
1. Information Collection
We may collect:
-
Name and contact details
-
Delivery, billing and account information
-
Order and transaction details
-
Customer service communications
-
Device and websie usage information
-
Information you provide through forms or enquiries
We collect only information reasonably necessary for legitimate business purposes.
2. How the Information is used
We may use your infomation to:
-
Process orders, payments and deliveries
-
Provide customer support
-
Manage accounts
-
Improve our website, products and services
-
Prevent fraud and unlawful activity
-
Meet legal obligations
-
Send permitted marketing information
We do not share custmer's personal information to unrelateed marketers.
3. Payment and Website Security
Payment security for our customers is non-negotiable. Our checkout is protected by industry-standard encryption, and we partner with trusted payment providers to keep your details safe.
We use reasonable technical and organisational safeguards. Never share your password, PIN, authentication code or complete card security infromation through unofficial channels.
4. Cookies and Third Parties
We may use cookies to operate and improve our website, remembe preferences, support security and provide permitted marketing. Where required we will obtain consent for non-essential cookies.
We may use trusted providers for payments, delivery, hosting, analytics and customer support, taking reasonable steps to protect your information.
5. Your Privacy Rights and Data Retention
Depending on applicable law, you may request access to correction, deletion or restriction of your personal information and may have rights regarding marketing and automated processing.
We retain information only as long as reasonably necessary for orders, services, disputes, records and legal obligations.
6. Fraud Prevention
We will assess and respond to security incidents as required by law, including notifying affected parties or aurthorities where necessary. Contact us through official channels if you suspect fraud.
7. Privacy Enquiries
Email: info@prosoga.com
Website: www.prosoga.com
8. Changes to this Policy
We may update this policy to reflect changes in our practice, technology or legal obligations. The latest version and update date will be published on our website.
Last Updated: [31 August 2026]
PROSOGA-Tech
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments