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Shipping & Returns

Shipping Policy

At PROSOGA-Tech, we are committed to getting your technology products or items to you safely, securely and within the estimated delivery timeframe provided at checkout. 

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Reliable Delivery. Safe and Secure.

 

1. Order Processing

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We normally process orders within 1 to 3 business days after successful payment verification, inventory confirmation, prepation or packaging of item and hand off to shipping carrier. Once your order ships, you will recieve an email containing your tracking number and a link to track the shipment.

 

  • Processing means your order is being prepared.

  • Shipped means the package has been handed to the carrier.

  • Delivered means that the carrier confirmed delivery to the shipping address.

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Orders placed on weekends or holidays will begin processing on the next business day

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2. Delivery Areas

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We currently deliver to 207 countries in the world including United States (US), Canada, Australia, New Zealand, United Kingdom (UK), South Africa (SA) and many countries across Asia and South America. See link for more countries or global destinations.​

 

3. Delivery Times

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US Based suppliers: Orders fulfilled from domestic US warehouses typically arrive within 3 to 5 days on average for shipping to addresses within the United States. These shipments are usually handled by USPS, UPS or FedEx. Carrier choices are determined automatically by the fulfilment provider.

 

   China/International  fulfillment: Orders shipped globally from international suppliers usually take 10 to 15 days after processing depending on the destination. For example, the average delivery time from international supplier to the US is 8 days, Canada is 11 days, UK is 9 days and South Africa is 10 to 15 days.

 

4. Shipping Charges

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Shipping fees will be displayed at checkout before payment is completed. Where applicable, we may offer:

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  • Standard delivery

  • Express delivery

  • Free delivery promotions

  • Special delivery rates for qualifying orders

 

5. Order Tracking

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Once your order ships, you will recieve an email containing your tracking number and a link to track the shipment. For international shipments, tracking updates may take 24 to 48 hours to appear after the package is scanned by the carrier. Customers should use the provided tracking information to monitor delivery progress. 

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6. Delivery Address

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Customers are responsible for providing a complete and accurate delivery address and contact information. Please ensure that your shipping address is correct at checkout.

 

PROSOGA-Tech cannot be held responsible for delays or additional costs resulting from packages delivered to incorrectly provided addresses. If a package is returned due to an address error, incorrect or incomplete information supplied by the customer, additional shipping fees may apply.

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7. Multiple Products in One Order

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Products purchased together may occassionally be shipped separately dependig on stock availability, warehouse location or product size. In this case, customers will recieve applicable tracking information or numbers for seperately dispatched packages. 

 

8. Signature and Proof of Delivery 

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Certain high-value technology products may require a signature or other form of delivery confirmation. Customers should ensure that someone authorised to recieve the order is available where a signature is required.

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9. Damaged Packages

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Please inspect your package when it arrives. If the package appears seriuosly damaged, customers should where reasonably possible:

 

  1.  Photograph the package before openning it.

  2. Photograph any visible damage to the product or packaging

  3. Keep the original packaging and shipping materials

  4. Contact our customer care team as soon as possible.

 

Do not dispose of damaged packaging until the matter has been resolved.

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10. Delayed Orders

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If your order has not arrived wihin the estimated delivery period, please contact our support team with your order number. We will work with the relevant delivery provider to investigate the shipment and determine the appropriate resolution. Delivery times are estimates and may vary due to customs processing, carrier delays or seasonal shipping demands.

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11. International Shipping

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Where international delivery is offered, customers may be responsible for applicable customs duties, import taxes, clearence charges or other fees imposed by the destination country. Delivery times for international orders may vary because of customs procedures.

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12. Delivery Restrictions

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Certain products including batteries, drones, electronic equipment or other specialised technology, may be subject to transportation or courier restrictions. If a particular product cannot be shipped to your selected destination, we will notify you where reasonably possible.

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13. Policy Changes

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We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier arrangements, business practices or legal requirements.

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Last Updated: [31 August 2026]

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PROSOGA-Tech

Website: www.prosoga.com

Email: info@prosoga.com​​​

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Refund & Replacement Policy

At PROSOGA-Tech, we want you to be confident when purchasing technology products from us. This Refund and Replacement Policy explains how returns for refund and replacement are handled.

 

1. Eligibility for Refund or Replacement

   

A product may qualify for refund or replacement upon return request within 30 days of delivery if the refund or replacement is due to our error, under the following conditions:

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  • The product was damaged before or during delivery.

  • The wrong or incorrect product was supplied. 

  • The product is defective or faulty.

  • The return is otherwise permitted under our stated refund or replacement terms.

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 Certain products  may have specific return conditions because of their nature. Customized products, intimate apparel, digital downloads, or perishable goods are not returnable.

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2. Product Damage During Delivery

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A full refund or replacement may be issued if your product or item arrive damaged during delivery. If your product arrives damaged, report to us as soon as reasonably possible within 30 days of delivery with valid photo or video evidence of the product submited to us under the following terms:

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  • Evidence should include a short video or image demonstrating the defect, (e.g the product failing to function properly) along with clear proof of the impact on item functionality.

  • The product or items must be unused and in their original packaging to qualify for a return and full refund or replacement.

  • If the packaging is damaged but the product itself is intact and functioning we cannot process a refund.

 

Please keep the original packaging until the claim is resolved.

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3. Incorrect Product

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A full refund or replacement may be issued if you recieve a product different from the one ordered during delivery. If you recieve an incorrect product during delivery, report to us as soon as reasonably possible within 30 days of delivery with valid photo or video evidence of the product submitted to us:

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  •  Evidence must include clear images of the recieved product.

  • The original packaging and shipping label, along with an indication of the specific problem (e.g. incorrect SKU, size, or color).

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We will investigate the order and, where the error is confirmed, arrange for an appropriate replacement or full refund in accordence with our stated return terms.

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4. Products that cannot be Returned

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Certain products may be excluded from ordinary return requirements including:

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  • Software and digital products

  • Customised produtcs

  • Intimate apparel

  • Perishable goods

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5. Refund or Replacement Process

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If a customer recieved a damaged or defective product during delivery, the valid image and/or video displaying the defect must be captured (e.g. the product no working)

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  1. Submit the evidence to our custormer support.

  2. Upon verification of the defect we will make an offer.​

  3. For refund to the original payment method.

  4. Or replacement of the product; if applicable.

  5. If the refund is approved we will initiate payment within 24 hours of validation.

  6. Funds then take 5-10 business days to appear depending on your bank or payment provider.

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Our customer care team may provide a method for return of product when necessary.

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6. Return Shipping Costs

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If the return, replacement or refund is due to our error such as recieving a damaged or defective item and incorrect product, we will cover the costs of return shipping. If the return is requested for other reasons, the customer may be responsible for return shipping costs.

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7. EU Customs Duty

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For orders shipping to Europian Union (EU) member states, $3.80 EU Customs Duty is charged at fulfillment. If the order is refunded, this fee is not returned, only the product cost and shipping cost are refunded. The duty is a past-through fee collected at the point of fulfillment and cannot be reversed once charged.

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8. Policy Changes

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We may update this return and refund policy from time to time to reflect changes in our products, services, business practices or legal requirements.

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The latest version published on our website will apply to purchaces made after the effective date, subject to applicable law. 

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Last Updated: [31 August 2026]

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PROSOGA-Tech

Website: www.prosoga.com

Email: info@prosoga.com​​​

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